Atención al cliente

We’re here to help your ritual arrive smoothly.

From shipping and returns to order changes and product support, everything you need is in one place.

Damaged, Defective or Incorrect Items

If your order arrives with an issue, we’ll make it right.

Report Window

Please contact us within 7 days of delivery. Keep all packaging materials until the issue is resolved. 

What We Need

To help resolve this quickly, please include:

  • Your order number
  • Clear photos of the product
  • Clear photos of the shipping box, including any visible damage
  • The batch or lot code, if available 

Resolution

Depending on availability, we will offer either a replacement shipment, or a refund to the original payment method.