Frequently Asked Questions
Products
When will my order ship?
Most orders ship within 1–2 business days.
Do you ship to Alaska or Hawaii?
Yes. Shipping times may be longer and rates may differ.
Do you accept returns on opened products?
For hygiene and safety reasons, opened or used personal care items are not returnable unless they arrived damaged or defective.
What if the product didn’t work for me?
We’re happy to help with usage guidance. Contact us and we’ll help you adjust your routine.
How long do refunds take?
Refunds are issued within 5–10 business days after inspection. Your bank may take additional time to process the refund.
I entered the wrong address. What should I do?
Contact us immediately. We may be able to help if the order hasn’t been processed.
Can I return a gift?
Yes. Gift returns are accepted within 30 days for unopened items in original packaging. Email us with the order number or purchaser’s information.
I didn’t receive an order confirmation.
Please check your spam or promotions folder. If it’s still missing, contact us and we’ll resend it.