Customer Care

We’re here to help your ritual arrive smoothly.

From shipping and returns to order changes and product support, everything you need is in one place.

Shipping Policy

Processing & Delivery

Orders are processed within 1–2 business days, excluding weekends and holidays. During peak periods, processing may take slightly longer.

Standard shipping transit time is 4–7 business days. Total delivery time includes processing and transit.

Shipping Options (U.S.)

  • Standard Shipping: 4–7 business days
  • Expedited Shipping: 2 business days (availability varies by location)

Transit times are estimates and exclude processing.

Tracking information is provided once your order ships.

Shipping Rates

  • Free standard shipping on U.S. orders over $75
  • Flat-rate shipping for orders under $75 (shown at checkout)

Where We Ship

We currently ship within the United States.

International shipping will be announced as we expand.

Lost Packages & Delivery Issues

If your tracking shows “delivered” but you’re unable to locate your package, please contact us within 7 days of delivery so we can help investigate.